Privacy policy

 

 

 

1. INTRODUCTION

We treat the privacy of personal data with seriousness and responsibility, and their security is a priority for us.

Therefore, we undertake to respect the new rules imposed by the European Regulation no. 2016/679 called “Regulation” (supplemented by law 190/2018) regarding the processing of personal data and the free movement of such data.

Through this policy we explain to you what personal data we process, how we collect it, how we use it and, especially, how we protect this data.

We also inform you about your rights and guide you on how to exercise them.

2. ABOUT US

S.C M&M Product S.R.L is a Romanian legal entity, headquartered in Brasov, Rasnov Town 1 Decembrie 1918 Str. no. 14, tax identification number RO 6837761, J08/4207/1994.

The legal representative of the company is Melinda Muresan and she can be contacted at Brasov, Rasnov Town, 1 Decembrie 1918 Str. no. 14, and e-mail address mmprod@mmproduct.ro.

From the point of view of the EU Regulation 679/2016, S.C M&M Product S.R.L is a personal data controller and has designated Mr. Ovidiu Roman as the person responsible who can be contacted:

• by email at ovidiu.roman@mmproduct.ro;

• by mail to the address: Brasov, Rasnov Town, 1 Decembrie 1918 Str. no. 14, for the attention of the PERSONAL DATA MANAGER.

3. WHAT DATA DO WE COLLECT AND HOW DO WE COLLECT THEM

We use only those information strictly necessary and relevant for our business and for your consumer needs and we collect them through our website which is hosted and managed in Romania.

We take possession of your data, mainly due to the fact that you choose to disclose it to us voluntarily but also by automatic capture, at the time of accessing our page, as a result of the use of specific technology and software.

Although you can visit our site without having to reveal your identity, you can provide us directly with your personal data when you use the:

1. Newsletter form*

* Available in the site footer https://www.smartwrap.ro/

Through which we send you marketing and advertising materials using your identification data.

Data collected:

• Email address;

We will send you communications regarding news from our offer only if you have chosen so.

You can choose to change your mind at any time and you can withdraw your consent by checking the unsubscribe button, according to the instructions included in the e-mail.

2. Contact form “Schedule an audit”

* Available on page https://www.smartwrap.ro/en/schedule-an-audit/

We use your personal data in order to take over your request, for a quotation inquiry and to communicate with you in the event of unforeseen situations.

Data collected:

• Name;

• Surname;

• Telephone no.;

• Email address;

• Company;

• Message.

If you do not agree to disclose this information to us, we will be unable to honor your request.

3. Contact form “Schedule a discussion”

Available on page: https://www.smartwrap.ro/en/schedule-a-discussion/

We use your personal data in order to take over your request, for a quotation inquiry and to communicate with you in the event of unforeseen situations.

Data collected:

• Full name;

• Email address

• Telephone;

• Company;

• Message.

If you do not agree to disclose this information to us, we will be unable to honor your request.

If you do not agree to disclose this requested information to us, we may be unable to honor your products/services order.

Automatic data capture is done through:

cookie technology;cookie is a piece of information transmitted from the webpage, saved by the browser on your computer’s hard drive and which we can access later. It retains statistical information needed for a webpage to personalize the browsing session (e.g. by displaying dynamic images with products of interest) such as previously visited webpages, downloads made, internet provider used, home country of site’s visitor.

The most common cookies are:

• Technical: they are absolutely necessary to ensure the efficiency of the site from a technical point of view,

• Functional: they memorize your choices and help us improve your experience on our site,

• Performance: they help us measure site performance using information about how visitors navigate the site,

• Redirect: they help us place ads on other webpages you use

• Social media plug-in: to connect our customers to different social media channels.

We collect and process the data provided by cookie technology only if you allow us to do so..

standard web server log files, , they provide us with statistical information regarding the number of visitors and allow us to evaluate the technical capacity of our page.

Through them we collect some information regarding the IP address but they are not able to identify you directly, they just provide us with statistical data related to the traffic on the page.

Google Analytics

Our website uses Google Inc.’s “Google Adwords/Analytics” web analytics service for statistical purposes.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which in turn uses cookies. The information generated by the cookie about your way of using the site will be transmitted and stored on Google servers in the USA.

If IP address anonymization is enabled, your IP will be shortened in the Member States of the European Union or other third party members of the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is enabled for this site. Google will use this information on behalf of the site controller for the purpose of evaluating your use of the site, generating site activity reports for website controllers and providing other services relating to site activity and internet usage.

The IP address provided by your browser will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this site. You can also choose not to use Google Analytics in the future by downloading and installing the Google Analytics Opt-out Browser Addon for your browser: https://tools.google.com/dlpage/gaoptout?hl=en.

In order to agree or withdraw your consent to the automatic processing through the above mentioned programs or technologies, set this option in the welcome message you receive when accessing the site/make the appropriate settings in your browser. For more details, access our cookies policy.

If you choose to browse without these technologies or programs, some functions or features of the site will not be able to function.

If you accept the full use of the automatic capture programs and technologies, we will collect the following data:

• contact details: e-mail address

• technical data: connection data, including IP, operating system and platform, browser identification, location, technologies used on the devices used to access the site

• usage data: of the website, of our services.

4. PURPOSE OF COLLECTION and LEGAL BASIS

We collect information that contains personal or technical data mainly for:

1. Improving our services and your browsing experience on our site.

In order to carry out this activity we rely on our legitimate interest in carrying out commercial activities but we are also careful to respect your rights and freedoms so we offer you the easy possibility to unsubscribe from using the programs and technologies that we use in the collection and processing of data.

2. Direct marketing

We base our marketing communications on your prior consent. You can change your mind at any time by accessing the unsubscribe button within the messages you receive from us.

3. Security reasons for our hardware and software infrastructure. The basis for the collection and processing in this purpose is both a legal one, the obligation to guard the goods, respectively, and one based on our legitimate interest to protect our business.

To the extent that we use the information held for purposes other than those stated above, we will expressly request your consent and explain to you what new rights you have in this situation.

5. 5. IMPOSSIBILITY/REFUSAL TO PROVIDE US WITH CERTAIN PERSONAL DATA

If you do not provide us with the requested information, it is very likely that you will be unable to use our site in the normal parameters and also that we will be unable to accept and process your request and will be unable to provide you with products or services of interest.

6. USERS

Your data is used by S.C M&M Product S.R.L (https://www.smartwrap.ro/en ) and we will never share your personal information with any third party for purposes other than those described in this Policy. We may pass on your personal information to our trusted partners who are able to provide guarantees regarding the security and confidentiality of your data and who process the data only in accordance with our instructions.

Our partners are generally third-party service providers we work with and they operate in areas such as IT services and maintenance, hosting databases internally and within the EU, behavioral analysis services (Google Analytics), accounting and taxation, consulting and legal assistance, marketing, financing, advertising, public authorities

7. STORAGE LOCATION

Both the website and the physical and electronic database containing personal information are hosted/stored on secure servers in Romania.

To the extent that we transfer certain personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection for personal data, we will take measures to protect your rights and interests.

Transfers will be protected by contractual clauses or other guarantees such as the certification schemes of which the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America is part.

8. SECURITY MEASURES

Although your data is collected online, some of it is stored including on paper (e.g. invoices).

S.C M&M Product S.R.L (https://www.smartwrap.ro/en) is especially and constantly concerned with the implementation of effective security measures to protect your personal data and to avoid security breaches both in terms of information stored online and on physical media. Regardless of the storage method, your data is stored in secure environments that benefit from protection measures against unauthorized access, use, disclosure, modification or destruction.

We have also implemented special measures regarding network security and data transfer, auditing and testing of infrastructure, trained staff, data transfer outside Romania made only to entities that can provide similar protection, etc.

9. STORAGE PERIOD

If we process your data for the execution of pre-contractual/contractual obligations, we will store the data for as long as it is necessary for the execution of the contract and for an additional subsequent period.

If we process your data by reason of a legal obligation or in the public interest, we will store the data for as long as it is necessary to comply with legal obligations or as long as the interest is qualified as being of public utility.

If we process your data to protect our legitimate business interests, we will store the data until you will ask us to stop unless we can demonstrate that the reason we collect and store it is a priority over your interests, rights and freedoms.

If we process your data based on your express consent, we will store the data until you will ask us to stop.

If we process your data by reason of a legal obligation or in the public interest, we will store the data for as long as it is necessary to comply with legal obligations or as long as the interest is qualified as being of public utility.

If we process your data to protect our legitimate business interests, we will store the data until you will ask us to stop unless we can demonstrate that the reason we collect and store it is a priority over your interests, rights and freedoms.

If we process your data based on your express consent, we will store the data until you will ask us to stop.

We store personal data collected through the 12-month quotation request form. We store personal data collected through the 12-month contact form

10. DECISIONAL PROCESS AUTOMATION

S.C M&M Product S.R.L (https://www.smartwrap.ro/en ) does not use automated processes that may generate legal effects that affect you or that may significantly affect you. You can request at any time not to be subject to a decision based solely on automatic processing, if that decision has legal effect on you or otherwise affects you in a similar manner and to a significant extent.

You cannot benefit from this right of option if the decision taken as a result of automatic data processing is necessary for us to conclude or execute a contract or if it is permitted by law and there are adequate guarantees for your rights and freedoms.

If you have given us your consent to the automatic processing and then you change your mind, you may withdraw your consent at any time by making a written request to us using the information mentioned in the Contact section of the site.

11. RIGHTS

1. Right to information – you have the right to know if your personal data is being processed; what data is collected, where it is obtained from and why, by whom it is processed, for what period and if this data is subject to automatic processing which may produce legal effects or significantly affect you.

2. Right of access – you have the right to access, free of charge and at reasonable time intervals, the data collected from you/about you. This includes your right to request and obtain a copy of the personal data collected.

3. Right to update/rectify – you have the right to request the rectification or update of your personal data, which are inaccurate or incomplete.

4. Right of deletion – if you have withdrawn your consent, you object to the processing of data, the processing does not comply with the provisions of the Regulation or it is no longer necessary to achieve the purposes for which the data was collected and processed, you can request to delete your personal data from our records.

5. Right to restrict the processing – if certain conditions apply, you have the right to restrict the processing of your personal data.

6. Right of opposition – in some cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.

7. Right to object to automatic processing – if your personal data is subject to automated processing, including profiling, which may produce legal effects or significantly affect you, you are entitled to request us to exclude your data from any automated individual decisional process.

8. Right to data portability – you have the right to obtain your personal data in an appropriate format or, if possible, by direct transfer from one controller to another.

9. Right to seek help from supervisory authority – you have the right to seek the help of a supervisory authority and the right to other remedies, such as claiming compensation.

10. Right to withdraw consent – you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of the processing prior to its withdrawal.

11. The right to file a complaint – if you wish to make a complaint regarding the way in which we process your personal data, we invite you to contact us:

• by e-mail to ovidiu.roman@mmproduct.ro ;

• by mail to the address: Brasov, Rasnov Town, 1 Decembrie 1918 Str. no. 14, for the attention of the PERSONAL DATA MANAGER.

We assure you that all your notifications and complaints will be treated with seriousness, professionalism and complete confidentiality.

However, if you are dissatisfied with the way we have responded to your complaints, you can contact the authorities that have a role in controlling our activity in terms of personal data.

In Romania, this authority is represented by the National Authority for the Supervision of Personal Data Processing, whose contact information is:

Address: G-ral. Gheorghe Magheru Blvd. no. 28-30, District 1, Postal Code 010336, Bucharest, Romania

• Telephone: +40.318.059.211 or +40.318.059.212;

• E-mail: anspdcp@dataprotection.ro